Manufacturing
In manufacturing, the answer to a warranty or technical question often depends on a handful of people. The documentation is scattered and the most important rules were never written down. We design internal assistants that put accuracy first.
What we see
01
Warranty rules and escalation thresholds exist only as experience.
02
Documentation, chat history, tickets and PDFs, with no single way to search them.
03
A part number must match exactly. Search by meaning alone will miss it.
04
A previous assistant that gave wrong answers makes every new attempt harder.
Our work here
Manufacturing
We designed an enterprise knowledge assistant that answers technical support questions in Slack from scattered documentation and undocumented expertise, with citations and escalation instead of guesses.
5Layers of accuracy safeguards
Insights
Explainer6 min read
Most internal AI assistants get switched off because they answer confidently when wrong. Here are the five layers that make one trustworthy.
AI AgentsEnterprise AIRAG